Returns Portal

Enter the email address you used to place your order.

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Returns are typically processed within 3-5 business days. Please allow 3-5 additional days for the refund to appear on your original form of payment.

How do I return my international order?

To return items from your international order, you must contact our international shipping partner, GlobalShopex, at [email protected] to begin the return process.


What items are returnable?

  • Most items purchased from BenSherman.com may be returned for a refund within the first 30 days of delivery.
  • Heavier-weight products, such as luggage, are not eligible for free returns. You may return these items using the carrier of your choice to BenSherman.com Returns, 504 Big Bear Blvd Ste C, Columbia, MO 65202. Please include a copy of your original order. Retain your shipping receipt as BenSherman.com is not responsible for items lost in return transit.

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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